DeAir's 24/7 Technical Service: The "Heart" That Ensures Uninterrupted Production

More Than Just a Product: A Commitment to Lifelong Equipment Support

For a production line, purchasing a dehumidifier is just the beginning. The real value and a business's peace of mind lie in the stability and technical support throughout the equipment's years of operation. Understanding this, DeAir always makes after-sales service a top priority. We don't just sell a product; we provide a comprehensive solution, partnering with our clients from consultation and installation to lifelong maintenance.

The "Doctors" of Humidity Control Systems: Introducing DeAir's Technical Team

The "heart" of DeAir's service is our technical team. We are proud to have a team of highly educated engineers and technicians, graduates from top technical universities in Vietnam like the Ho Chi Minh City University of Technology (Bach Khoa) and the University of Technology and Education, with many years of hands-on experience in the HVAC and heat-humidity control industry. With direct manufacturing capabilities at our HCMC factory and a nationwide support network with a strategic service center in Hung Yen, the DeAir team is always ready to meet every customer requirement.

The DeAir team not only installs but also provides training and technology transfer to clients.

Our superior capability is demonstrated not only by mastering the products we manufacture but also by our ability to consult, maintain, and repair all types of dehumidifiers currently on the market.

Comprehensive Service for Peace of Mind: From Warranty to Lifelong Maintenance

1. Superior 24-Month Warranty Policy

DeAir is committed to providing a free warranty for its products for a period of 24 months from the date of delivery for defects caused by materials or the manufacturing process. During this period, we are responsible for all costs related to the repair or replacement of faulty components nationwide. You can view the details of DeAir's warranty policy here.

2. Periodic Maintenance Program: "Prevention is Better Than Cure"

According to the U.S. Department of Energy, preventive maintenance can help reduce equipment energy costs by 5-40%. DeAir offers professional annual maintenance and servicing packages, helping to ensure systems operate stably, maintain high performance, save electricity, and prevent major breakdowns, ensuring your production line is not interrupted.

3. 24/7 Support: A Commitment to Uninterrupted Production

This is the core commitment of DeAir's service. We understand that an equipment shutdown on a production line, even for a few hours, can cause severe economic damage. Therefore, DeAir's technical team is always ready to provide 24/7 support to resolve urgent issues, ensuring our customers' production operations are not disrupted.

ISO 9001:2015 Certified Service Process: Transparent & Professional

All of DeAir's technical service activities strictly adhere to processes standardized under the international ISO 9001:2015 standard. This process ensures consistency, transparency, and high efficiency, including the following steps:

1. Receiving and Analyzing the Request.
2. On-site Survey and In-depth Consultation.
3. Transparent Planning and Quotation.
4. Execution (Installation, Repair, Maintenance).
5. Acceptance & Handover.

An in-depth humidity control installation project carried out by DeAir.

Frequently Asked Questions (FAQ)